Return Policy
At Pynkdroid, we want you to love our products as much as we do. If, for any reason, you’re not satisfied with your purchase, we’ve designed a hassle-free return process to ensure your peace of mind.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition, unused, and in the original packaging, with all accessories and manuals included.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
- Products that show signs of misuse or damage caused by improper handling.
- Clearance or final sale items (unless defective).
- Custom or personalized items.
How to Initiate a Return
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Contact Us:
Begin the return process by reaching out to our customer support team. -
Prepare Your Return:
Pack the item securely in its original packaging and include all contents. -
Ship It Back:
Use the shipping label provided by our team or arrange your own return shipping. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Process
- Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.
- Refunds will be processed within 5–10 business days after approval. The refund will be credited to your original payment method.
- If the item is deemed ineligible for return (e.g., used, damaged), we will notify you and return the item to you at your expense.
Exchanges
If you wish to exchange your item for another product, follow the return process and place a new order for the desired item.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of delivery. We’ll provide a replacement or full refund at no additional cost to you.
If you have any questions about our return policy or need assistance, feel free to reach out. Your satisfaction is our priority!